Shipping and Returns
Hassle-Free Shipping and Returns: Everything you need to know
At Serendevina, we believe that a smooth and transparent shopping experience is essential for our customers. Our Shipping and Returns Information is designed to give you all the details you need for a hassle-free experience.
We are pleased to offer complimentary shipping on all orders, ensuring that your cat accessories arrive promptly without any extra fees. For those who need their items sooner, we also provide express shipping options. Our international customers can take advantage of our reliable free worldwide shipping, along with express alternatives for quicker delivery, so you can enjoy our products no matter where you are located.
If you find it necessary to return or exchange an item, our straightforward process allows you to do so within 60 days of receiving your order. Our customer support team is always ready to assist you with any questions regarding your order or the return process. For more details, please explore our policies and FAQ section below, where we prioritize your satisfaction and aim to make your shopping experience delightful.
Shipping and Delivery
At Serendevina, we are dedicated to not only enhancing your appearance but also ensuring a seamless shopping experience. Below are the details to guarantee your order reaches you effortlessly, paired with our exceptional service.
We are thrilled to offer shipping to customers worldwide! Here’s a summary of the regions and countries we serve:
| REGION | COUNTRIES |
|---|---|
| North America | Canada, United States, Mexico, Guatemala, Belize, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Cuba, Jamaica, Haiti, Dominican Republic, Bahamas, Barbados, Saint Lucia, Saint Vincent and the Grenadines, Grenada, Antigua and Barbuda, Dominica, Saint Kitts and Nevis. |
| Europe | Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City. |
| Asia | Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam. |
| Australia/Oceania | Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu. |
| South America | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela. |
| Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. |
| Middle East | Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen, Afghanistan. |
Please note: This table shows a selection of the countries we ship to. We provide delivery to almost all countries worldwide, with the exception of India, Malaysia, and Bosnia and Herzegovina.
Delivery times may vary based on location, customs regulations, and peak shipping seasons.
We’re happy to provide free shipping on all orders! Our standard shipping typically takes between 3 to 14 business days. Please be aware that during busy seasons, such as holidays, delivery times may be longer.
For more specific shipping duration details, refer to the table below.
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard Shipping | Estimated 8–14 Business Days | FREE | Available for all orders. May take longer during peak seasons. |
| Express Shipping | Estimated 8–14 Business Days | £4.00 | Faster delivery option for urgent orders. |
Please note: Delivery estimates apply once the order has been dispatched from our warehouse, not from the moment the order is placed. During peak seasons, such as Easter and Christmas, delivery times may vary.
Yes, we offer free international shipping on all orders! Standard delivery usually takes between 3 to 14 business days, and we also provide expedited shipping for faster delivery.
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard International Shipping | Estimated 8–14 Business Days | FREE | Available for all orders. Delivery times may vary depending on the destination country. |
| Expedited International Shipping | Estimated 8–14 Business Days | £4.00 | Faster delivery option for important orders. |
Please note: Delivery estimates apply once the order has been dispatched from our warehouse. International shipping times may occasionally be extended due to local customs processes or peak seasons (such as Easter and Christmas).
We aim to dispatch all orders within 1–2 working days of receiving cleared payment. If you have any questions regarding your order status, please contact our customer support team for assistance.
Please note: Working days are Monday to Friday, excluding weekends and public holidays. In rare circumstances, processing may take slightly longer, and we appreciate your patience.
We understand that sometimes you need your order in a hurry! While we aim to process all orders within our standard 1–2 working day dispatch window, we are always happy to help where we can.
If you have an urgent deadline, please add a note in the ‘Order Notes’ box (shown in the image below) at checkout, or send us an email immediately after placing your order. We will always do our very best to prioritize your package and get it on its way as quickly as possible.
Your order may be shipped in multiple packages depending on item availability and processing times. You will receive tracking information for each package.
We ship from various locations around the globe to ensure timely delivery. Every item is handled with care and dispatched efficiently.
Customs fees may apply based on your country’s regulations. Any additional charges incurred are the responsibility of the customer. We recommend checking with your local customs office for more information.
After your order has been dispatched, you will receive a confirmation email with tracking details. You can use this information to follow your package’s journey on our website or through the carrier’s tracking system.
If you need to change your shipping address, please contact us as soon as possible. Changes can only be made before your order has been processed for shipping.
Currently, we do not offer a pickup option. Please ensure that you provide an accurate shipping address during checkout to facilitate prompt delivery.
If you believe your order is lost, please contact our customer support team. We will investigate the situation and work diligently to resolve the issue as quickly as possible.
Yes! We are committed to sustainability. Whenever possible, we utilize eco-friendly packaging materials and partner with shipping providers who prioritize reducing their environmental impact.
If your order is delayed beyond the expected delivery timeframe, please reach out to our support team for assistance. We will work to resolve the issue promptly and keep you informed.
Some orders may be shipped in multiple packages. Please check your tracking information for updates on the status of your other items, or feel free to contact us if you have any concerns.
If you receive an incorrect or damaged item, please contact our customer support team immediately. We will guide you through the process of obtaining the correct item or a replacement.
Yes, you can add special instructions during checkout. Please include any specific requests in the designated ‘Order Notes’ box (shown in the image below) at checkout, or send us an email immediately after placing your order and we will do our best to accommodate them.
If your package is returned due to an incorrect address or failed delivery attempts, we will contact you to arrange for reshipment.
Tracking updates may take some time to reflect. If there hasn’t been any progress after a few days, please reach out to our support team for assistance.
During peak shopping periods, such as holidays, delivery times may be extended. We recommend placing your orders early to avoid any potential delays.
We understand that timely delivery is important to you. However, please keep in mind that the delivery times provided are estimates and not guarantees, which means that shipping costs are non-refundable.
While we strive to deliver your order within the estimated timeframe, unforeseen issues beyond our control, such as weather conditions, carrier delays, customs processing, or other unexpected events, may affect the delivery schedule. We appreciate your understanding and encourage you to reach out if you have any questions regarding your order.
If you have any additional inquiries regarding shipping or delivery, our support team is available 24/7 to assist you. Please feel free to use our contact form or send us an email at hello[@]serendevina.com.
Returns and Exchanges
At Serendevina, we strive to deliver your jewellery quickly and accurately. However, we understand that sometimes a purchase may not meet your expectations. That’s why our return policy is designed to be flexible, allowing you to return items hassle-free within 60 days of delivery.
You have 60 days from the date of receiving your order to initiate a return or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Contact Customer Support
Our customer support team is here to help. Here’s step by step instructions on how to initiate a return.
- Visit Our Contact Page:
- Go to our Contact page on the website.
- Fill Out the Contact Form:
- Provide your name, email address, and a detailed message regarding your return request or any inquiries.
- Expect a Response Within 24 Hours:
- Our team will respond to your request within 24 hours.
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process a refund to your original payment method and send you an email confirmation. You can expect to see the credit on your original payment method within 7-10 business days after your refund has been approved.
If you wish to exchange an item, once we receive the returned item, our team will inspect it. Upon approval, we will process the exchange, and the new item will be shipped to you with an email confirmation.
Customers are responsible for the shipping costs associated with returns or exchanges unless the return or exchange is due to a defect or an error on our part.
If you receive a defective or incorrect item, please contact our customer support team immediately for assistance. We will work to resolve the issue as quickly as possible.
Once we receive your returned or exchanged item, we aim to process your request within 3-5 business days. You will receive an email confirmation once your return or exchange has been completed.
If you received an item as a gift and would like to return or exchange it, please contact our customer support team. We can assist you in processing the return or exchange based on the original order details.
Yes, if you choose to use a trackable shipping service for your return, you can monitor its progress until it reaches us. We recommend keeping your tracking number for reference.
Please note that certain items may incur a restocking fee upon return. This will be specified in the return instructions provided to you.
If you receive a defective or incorrect item, please reach out to our customer support team right away. We will guide you through the process to ensure you receive the correct item or a replacement as quickly as possible.
You can initiate a return or exchange by contacting our customer support team for assistance.
Customers are generally responsible for return shipping costs unless the return is due to a defect or an error on our part.
Once we have reviewed and accepted your return request, you have 14 days to ship it back to us.
Yes, all returns and exchanges must be sent using a tracked service to ensure proof of delivery.
Yes, you will likely be required to complete a customs declaration form. Please ensure you mark the package as “Returned Goods.” If the package is not marked correctly and we are charged any import duties or taxes, those fees will be deducted from your refund.
No. Initial outbound shipping fees are non-refundable, please refer to our Shipping and Delivery policy for more information.
If your return is lost in transit, please contact our customer support team. We recommend using a trackable shipping service to ensure your return reaches us safely.
Need More Help?
If you have any further questions or need assistance regarding shipping, returns, or exchanges, our dedicated support team is here to help. You can reach out to us anytime via our contact form or email us at hello[@]serendevina.com. We look forward to assisting you and ensuring your experience with Serendevina is as enjoyable as possible!